Return Policy

Last updated: October 2025

Thank you for shopping at SAINT GEAR.
We stand behind every item we produce. If you are not completely satisfied with your purchase, you may return it under the conditions below.

1. Return Period

You have the right to return your order within 14 days after receiving the goods.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process

To initiate a return, please contact us via email at
mail@saintgear.shop before sending anything back.
We will provide you with detailed instructions on how and where to send your package.
Please do not return any items without prior contact.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping.
Please ensure the product is properly packaged to avoid damage during transport.

Original shipping costs (the initial €4.90 fee) will be refunded if you return the entire order.
If you received free shipping (orders above €69), the original shipping value is not deducted from your refund.

4. Condition of Returned Goods

Returned items must be in resaleable condition.
We reserve the right to refuse or partially refund returns that show signs of wear, damage, or improper use.
Products that are customized, engraved, or personalized are excluded from the right of return.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically via the same payment method you used for your purchase.

6. Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us immediately at
mail@saintgear.shop.
We will resolve the issue promptly and arrange a replacement or refund.

7. Contact for Returns

SAINT GEAR
Emil-Sommer-Straße 7
28329 Bremen
Germany
E-Mail: mail@saintgear.shop
Telephone: +49 421 84819552

8. Legal Basis

This Return Policy complies with EU Directive 2011/83/EU on consumer rights and applies to all orders within the European Union.